HOW IT STARTED
It was a common desire of Laura’s and mine: to be a living demonstration of conversational leadership.
With an intent to foster a different kind of performance inquiry for our businesses and lives. And to be a bit provocative all the while.
In search of new use cases, as opposed to it’s common absenture in most global workplaces - where love, a feeling we could all use a little bit more of, shows up in our workplaces. And not just in romance!
We offer a collection of discussions with academic and business leaders as a catalyst to showcase the kind of results that are possible through the lens of a deep affection for work.
What if we valued deep affection, as much as we value deep pockets?

HOW IT’S GOING
PROTOTYPE EPISODE: SELF LOVE
June 20
Excerpt
Listen
What if we accepted love as a foundational leadership principle?
YOUR HOSTS
In a lifetime of professional customer experience practice, there is one thing I’ve witnessed all along: love is good for business.
I’d been at it since the 1990s. And in the post-2020 digital acceleration, everyone was <finally!> doubling down on their customer-related investments.
Clients were all asking me the same question: What experience innovation trends are you talking about with other executives, Caroline?
What they were asking me was: what are the others doing?
What I saw was the same issue everywhere: people were generally dissatisfied with their work.
And I couldn’t help but wonder: where is the love?