S3/E39: Staying Cool with Difficult People

We cannot control a relationship, we can only contribute to a relationship.  All relationships, business or personal are an opportunity to server another human being.

 -Simon Sinek

Meaghan Picks My Brain for Tips to Growing Her Communications Toolkit to Navigating Challenging Situation and Difficult People.

We talk about taking the high road, building empathy, seeing difficult situations from the other's point-of-view as a key to staying pretty and professional.Calibrating and clarifying expectations, using togetherness as a way to diffuse tension, putting judgement to the side and opting for curiosity as opposed to defensiveness, inquiring for understanding, but first and foremost listening.I say: We have the responsibility to elevate the relationship we chose to engage in to build meaningful connections.Also, the book is Tribes, and it's by Seth Godin.[soundcloud url="https://api.soundcloud.com/tracks/617555769" params="color=#ff3366&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&show_teaser=true" width="100%" height="166" iframe="true" /]Released May 8, 2019Here is a link to the luggage episode we refer to.