Context
Coast to coast move, 3 steps:
-1 declutter to local storage
-1 move out to local storage
-1 cross country move from VA to residence in AZ
Adjacent
See the email I wrote to begin the corporate escalation path.
Values?
(https://www.moveinterstate.com/about-us/ on 5/3/26)
Current Status
I’ve gone back and forth twice with their VP Sales & Marketing. He budged a little from their original $300 offer for my “inconvenience fee” the second time around, after I sent him an invoice for my CX services for the period in question, including my expectations for their inconvenience fee, totaling $35K.
So far, they haven’t done anything to make my experience right on these “ideals”.
I’ve given them notice I intend to activate all of the channels that are available to me as a consumer to express my dissatisfaction.
They meet as an LD on Fridays - let’s see what happens in the actual case this week!
I’m going to the holding group and North American Vans next.
Next
Content draft: done. See below.
Detailed, pro-level, use case of my lifetime documentation: I’m invested.
—
Stage 1 - Social Reviews
Stage 2 - BBB
Stage 3 - Consumer Protection Agency
So far, they haven’t done anything to make my experience right on these “ideals”.
I’ve given them notice I intend to activate all of the channels that are available to me as a consumer to express my dissatisfaction.
They meet as an LD on Fridays - let’s see what happens in the actual case this week!
CONTENT for SOCIAL Reviews
Local Google
10 reasons not to choose Interstate for your move in the DMV, and especially not out of state.
1. They likely will sell you products they cannot deliver. From the looks of it here, I'm not the only one it's happened to.
2. The people they send to your house to survey your belongings and estimate your load could be inexperienced estimators. This is especially egregious when the whole business is based on weight, a measure unknown to almost all customers.
3. You might have to review more than 23 version of your contract. And even when you spend more than 12 hours reviewing it, confirming everything in writing and verbally too to be sure you aren't being lied to, you might be lied to your face and the story of what you think you bought could change, at least for them.
4. They might miss their own contract deadlines - and in my case, blame me for “accepting delivery” when the truck showed up in my driveway. I can't make this up.
5. Whoever they assign as your move coordinator (one of their selling points) has a strong chance of quitting, not answering you on most channel, or might give you the impression they do not care about your needs or their job.
6. They might be in the middle of a “transformation”, so check your bill if money matters to you. Mine was close to ~$600 wrong, and it took me 20 hours of admin to get it credited back to my account, but only after I paid for their mistake, first.
7. They could damage your stuff - I’m sure glad I treated myself to the insurance and I'm confident managing that process will be a nightmare.
8. If you successfully escalate to their execs, they might come across as confident that this is how they deliberately choose to do business - even here! In my case, they covered themselves at the expense of bamboozling me.
9. There is a strong chance you will feel deceived. My likelihood to recommend, not a chance.
10. Some good news: they do recognize that they have a practice of inconveniencing customers and have an up to $300 stipend for that. For context, my move was into the 5 figures. How would it sit for you?
It's been 9 months since the beginning on this journey for me and it's still so so so bad, I wrote y'all at top 10 about it.
No consumer deserves to be treated like they've done me. Period.
Pick another company and good luck with your move.
Posted 5/5 Google. Facebook next. VA Consumer Protection
